Resettlement Assistance Program (RAP)
From arrival and temporary accommodation to housing, orientation, and ongoing resettlement support, RAP helps newcomers navigate daily life and access essential services during their first months in Canada.
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About Resettlement Assistance Program (RAP)
Reception House has been providing a warm welcome to refugees since 1987. We work closely with newcomers to address immediate needs, provide practical information, connect them to community resources, and support their transition toward independence.
Clear support. Practical next steps.
RAP is designed to help newcomers understand important systems, access services, and build the knowledge and skills needed to resettle successfully in their new community.
How We Can Help
Temporary Accommodation
Safe, temporary housing upon arrival in Canada while newcomers prepare to find their first home.
Housing Support
Assistance finding permanent housing, understanding leases, communicating with landlords and preparing for a successful tenancy.
Resettlement Orientation
Information about life in Canada, community resources, rights and laws, public transportation, education, healthcare, and other essential systems.
Financial Orientation
Assistance understanding income support, budgeting, banking, and managing household expenses.
Referrals and Service Navigation
Connections to healthcare providers, schools, language training, settlement services, community organizations, and other supports.
Adapting to Life in Canada
Practical guidance related to developing skills for daily living in Canada, increasing confidence and independence.
Who Can Access This Service
- ✓ Government-Assisted Refugees
- ✓ Clients in Temporary Accommodation
How It Works
Arrive and connect
Newcomers arrive to Waterloo Region and connect with RAP staff who help assess immediate needs.
Receive resettlement supports
We work with newcomers to develop a resettlement plan which addresses immediate priorities, such as housing, registering for essential services, schooling, and community connections.
Transition to independence
Newcomers build the knowledge, skills, and connections needed to navigate Canadian systems, manage day-to-day responsibilities, and participate fully in community life.
Follow up
Staff continue to provide support until resettlement needs are met and provide a warm referral to longer-term settlement services.
Want to provide housing to a newcomer?
We are always looking for safe rental housing for newly arrived families. If you are a landlord with a home for rent, connect with our Housing Team to learn how you can support a newcomer’s journey.
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