Client Support Services (CSS)
Providing client-centered support to help refugees and newcomers overcome barriers and successfully settle into their new communities.
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Client Support Services
Starting a new life in Canada can be challenging. Our Case Management team provides personalized support to help refugees and newcomers navigate services, overcome barriers, and achieve their goals.
Pathway to Independence
This service helps clients overcome barriers, connect with the right services, and build the knowledge, skills, and confidence to navigate life in Canada independently.
How We Can Help
Needs Assessment & Planning
Develop personalized plans and goals that support stability and independence.
Service Coordination & Referrals
Linking clients to healthcare, housing, employment, and community supports.
Advocacy & System Navigation
Helping clients overcome barriers and access the services and supports they need.
Community Connections
Connecting clients to community programs, supports, and opportunities.
Information & Orientation
Providing information, guidance, and support for life in Canada.
Accessibility & Support Services
Providing practical supports to help clients access services and resources.
Who Can Access This Service
- ✓ Eligible permanent residents & newcomers including Government-Assisted & Privately Sponsored Refugees.
- ✓ Individuals and families experiencing multiple or complex settlement barriers
How It Works
Referral
Complete a NAARS assessment to determine eligibility and receive a referral for Case Management services if needed.
Eligibility Assessment
A Case Management staff member will assess your needs and determine if Case Management is right for you.
Meet Your Case Manager
If eligible, you'll be matched with a Case Manager to create a personalized plan based on your goals and needs new.
Ongoing Support
Your Case Manager will coordinate services and connect you with resources in your preferred language.
Need Case Management Support?
Our team can help you learn about life in Canada, build practical skills, and connect with community resources.
Contact Us