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Position title: Casual Support Worker

Reports to: Residence Manager 

Organizational overview: Reception House Waterloo Region is a non-profit organization that enables the successful resettlement of newly arrived refugees by providing temporary accommodation and orientation, assistance securing permanent housing, ongoing settlement and intensive case management services.

GENERAL RESPONSIBILITIES:

  1. Janitorial duties as assigned
  2. Supervision and safety of clients
  3. Perform duties to ensure daily operations are maintained
  4. Uphold Reception House organizational responsibilities as outlined in Service Delivery Manual
  5. Ensure security of premises

Requirements:

  1. Ability to enter information into data base
  2. Ability to perform janitorial duties
  3. Ability to lift 25 lbs, bend and reach
  4. Ability to climb 2 flights of stairs
  5. Ability to carry and operate cleaning equipment (eg. floor buffer, vacuum)
  6. Strong interpersonal skills
  7. Good oral and written communication skills
  8. Ability to handle crisis situations in a calm manner
  9. Experience relating with people from a variety of cultures and religions
  10. Current Standard First Aid Certification or willingness to obtain at hiring
  11. Experience in a social service setting preferred
  12. Commitment to understand and uphold the mission and values of Reception House is expected

SPECIFIC RESPONSIBILITIES:

1) Ensure security of premises

  • Resident Safety
    • Check all exterior doors to ensure locked
    • Ensure safety of all present
    • Follow up with clients if clients have not returned as expected
    • Confirm that all are sleeping or in their rooms (Check Shift Report for any notes)
    • Monitor Security Report any system problems on Shift Report
    • Uphold Visitor’s Policy and ensure no visitors are in the house after-hours
    • Conduct wake-up calls for residents who are required to be available in the morning for appointments (check calendar)
    • Report suspicious activity on the Shift Report
  • Emergencies and General Building Safety
    • In case of fire ensure compliance with the fire safety plan
    • Follow the Maintenance Emergency Protocol for building emergencies that cannot wait until morning (plumbing, electricity, water, broken window)
    • Mitigate damage as soon as a problem is identified
    • Address injuries and first aid emergencies of residents if qualified to do Offer first aid supplies to residents as needed
    • In cases of serious injury or incident, contact emergency services and notify on-call manager of the situation immediately
    • Complete a Serious Incident Form and email it to your direct Supervisor before your shift ends

2) Janitorial duties

  • Clean all areas of the home on the first floor and basement, except bedrooms
    • Garbage
      • Collect garbage from all receptacles inside the building
      • Spot-clean garbage receptacles as needed
      • Gather garbage inside the building that has not been put into receptacles
      • Dispose of garbage and recyclables in appropriate bins inside, ensure garbage/recycling is taken to appropriate containers when inside bins are full
    • Staff Washrooms
      • Clean, then disinfect, all floors, toilets, sinks and mirrors
      • Wipe down walls as needed
      • Ensure that soap, paper towel and toilet paper dispensers have sufficient supplies and that there are no empty rolls of paper stock at the end of the shift
    • Common Areas and Staff Offices
      • Sweep and mop all hard surface floors on the main level and in the basement
      • Clean inside and outside of stoves and microwaves
      • Clean outside of all fridges
      • Clean sinks and taps
      • Wipe down all tables in the dining room as needed
      • Dust all common surfaces, desks and furniture
      • Clean doors and Spot-clean walls, light switches and fixtures as needed
      • Vacuum carpet in Orientation room and staff offices
      • Return furniture to proper locations in each room
    • Exterior Spaces
      • Monitor snow removal services to ensure contractor has provided service. Contact snow removal company to request service if they have not attended on site per contract
      • Monitor parking lot. Report parking violations on the shift report
    • Supplies
      • Report any supplies that are needed in the Shift report
      • Maintain order and cleanliness in janitorial closets
      • Maintain coffee and tea supply stock in the main hall and keep area clean as needed
    • Minor maintenance
      • Monitor and change light bulbs as needed
      • Report observation of any needed repairs to the building or fixtures on the Shift Report

3) Kitchen and Dining Room Supervision

  • Ensure dining room is set up for Tidy tables and chairs. Fill napkin holders. Clean tables and floors as needed.
  • Supervise preparation of breakfast (if people wake up before shift ends)
  • Maintain acceptable behaviour and common courtesy among residents in dining room
  • Reinforce clients need to perform clean-up duties including putting dishes away once washed
  • Supervise clients who want access to the kitchen overnight. Cooking is not permitted after-hours.

4) Resident Relations

  • Seek out conversation and opportunities for interaction both inside the building and outside on the property
  • Intervene when inappropriate actions occur
  • Act on the principle of early intervention to avert crises and violence
  • Be aware of who is in and around the building
  • Visit all areas of the building and property that are open to residents several times per shift

5) Other General Duties

  • Reception Duties
    • Take messages, maintaining confidentiality
    • Email messages to appropriate staff as needed
    • Respond to afterhours calls for other Reception House staff/programs
  • Clerical
    • Update Reception House Calendars as needed
    • Maintain office in a clean and tidy manner
    • Shred confidential documents as needed
    • Other clerical duties such as data entry or typing as needed or assigned
  • Provide attendant service to new arrivals
    • Review House Rules, collect key deposits and issue key fobs
    • Show residents to their room(s)
    • Show video
    • Give brief kitchen orientation
    • Go over safety rules / house orientation
    • Assist clients with baggage
    • Explain that the following day they will meet our other staff who will give them more in-depth information
  • Assist team-mates where possible or when needed or when asked

6) Responsible for working in a healthy and safe manner

  • Ensure that all equipment is maintained in good order and to see that worn out or damaged equipment is reported and/or replaced immediately.
  • Use all guards and safety devices Do not remove, disconnect or otherwise make useless, such devices and do not operate any machine or equipment where such devices have been removed or made useless or are defective.
  • Report to Residence Manager all defective structures, equipment, lighting, ventilation, floors, rails, guards, , and to take all necessary steps to prevent injury from such defects pending reporting or repair.
  • Report to Residence Manager any contraventions of the Occupational Health & Safety Act or the regulations or the existence of any hazard of which you are
  • Use tools and equipment in the manner for which they were Do not use defective tools or equipment and to report it, locking or tagging out such equipment, wherever possible, as appropriate.
  • Do not drive or operate any machine or equipment unless
  • Do not attempt repairs or alterations to any machine or equipment unless authorized to do it. Only qualified people may perform such work (except routine repair or alteration usual to position designated).
  • Practice good housekeeping. Keep all areas safe and orderly by placing waste and garbage in receptacles or places provided, by safe placing or stacking of materials and by cleaning up after job
  • Practice safe interactions with others at all times
  • Follow all safe work practices; this includes policy, procedure and training.
  • Report to your direct supervisor all injuries and continue to report for treatment as long as is
  • Never engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous

7) Reception House organizational responsibilities

  • To work co-operatively with other staff members and volunteers in your program and across Reception House programs to share information, make efficient use of resources and ensure the delivery of high quality programs and activities
  • To maintain confidentiality regarding sensitive staff, client and organizational issues
  • To meet regularly with the Residence Manager for support and supervision
  • To attend staff meetings and actively participate as a team member
  • To participate with co-workers informally and formally on teams and committees
  • To attend community meetings, educational events and training as requested that are relevant to the position
  • To be flexible and open to sharing in other tasks as necessary
  • To positively represent Reception House to constituents and the community
  • To actively participate as a member of the broader Reception House staff team and attend agency meetings and events as required
  • To follow organizational guidelines relating to translation services for clients
  • To take responsibility for your own safety and the safety of coworkers through knowledge of and abiding by safe practices in the workplace and all related aspects of the Occupational Health and Safety Act
  • To understand and uphold the Reception House mission and values
  • To be familiar with and adhere to the policies, procedures and practices of Reception House

QUALIFICATIONS:

  • Understanding of human interactions usually attained by life experience and/or by related education
  • Ability to enter information into data base
  • Ability to perform janitorial duties
  • Ability to carry and operate cleaning equipment (eg. floor buffer, vacuum)
  • Strong interpersonal skills
  • Very good oral and written communication skills
  • Ability to handle crisis situations in a calm manner
  • Experience relating with people from a variety of cultures and religions
  • Current Standard First Aid Certification or willingness to obtain at hiring
  • Ability to work effectively with people from various abilities, life situations and cultural backgrounds
  • Aptitude for accurate and efficient computer data entry
  • Experience in a social service setting preferred
  • Commitment to understand and uphold the mission and values of Reception House is expected

Resume and cover letter are to be submitted to talent@receptionhouse.ca. We request that candidates please send their cover letter and resume together as one combined document (Word.doc, PDF etc.) and write “Recreation Coordinator” in the email subject line. No phone calls please.

Reception House Waterloo Region will accommodate candidates as required under applicable human rights legislation.  If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.